Shipping & Returns

Shipping

At Hobbykeuken, we do our best to process every order as quickly and accurately as possible.

Delivery area
We deliver in Belgium, the Netherlands, and other European countries (EU).

Processing time
Orders are usually processed within 1–2 working days after receipt of payment.

Delivery time
The average delivery time is 2–8 working days, depending on the destination country and the carrier.

Shipping costs per destination

Country	Shipping costs
Belgium	Free over €60, otherwise €6.50
Netherlands	Free over €60, otherwise €7.50
France	Free over €60, otherwise €12.50
Germany	Free over €60, otherwise €8.50
Austria	Free over €60, otherwise €15.50
Ireland	Free over €90, otherwise €12.50
Denmark	Free over €90, otherwise €12.50
Estonia	€18.50
Finland	€18.50
Hungary	Free over €100, otherwise €14.50
Italy	Free over €120, otherwise €16.50
Latvia	€18.50
Lithuania	€18.50
Luxembourg	Free over €60, otherwise €9.20
Poland	Free over €100, otherwise €14.50
Slovenia	Free over €100, otherwise €14.50
Slovakia	Free over €100, otherwise €14.50
Spain	Free over €120, otherwise €16.50
Czech Republic	Free over €100, otherwise €14.50
Sweden	Free over €90, otherwise €12.50

The exact shipping costs are always clearly displayed during checkout, before you confirm the payment.

Returns

Is your order not quite what you expected? Then you can make use of the right of withdrawal.

Return period
You can return products within 14 days after receipt of your order.

Return conditions

The item is unused and undamaged
The product is, if possible, in the original packaging
The item is complete and suitable for resale

Used, damaged, or incomplete items may be refused.

How do you return a product?

Contact us via the contact page
Please mention your order number and the product you wish to return
You will receive further instructions via email

The costs for return shipping are generally the responsibility of the customer, unless stated otherwise.

Refund

After receipt and inspection of the return shipment, the purchase amount will be refunded within 14 days via the same payment method used to place the order.