Shipping & Returns

Shipping

At Hobbykeuken, we do our best to process every order as quickly and accurately as possible.

Delivery area
We deliver to Belgium, the Netherlands, and other European Union (EU) countries.

Processing time
Orders are generally processed within 1–2 business days after receipt of payment.

Delivery time
The average delivery time is 2–8 business days, depending on the destination country and the carrier.

Shipping costs by destination

Country	Delivery costs
Belgium	Free above €79, otherwise €7.50
The Netherlands	Free above €79, otherwise €8.50
France	Free above €79, otherwise €12.50
Germany	Free above €79, otherwise €8.50
Austria	€15.50
Ireland	€12.50
Denmark	€12.50
Estonia	€18.50
Finland	€18.50
Hungary	€14.50
Italy	€16.50
Latvia	€18.50
Lithuania	€18.50
Luxembourg	Free above €79, otherwise €9.20
Poland	€14.50
Slovenia	€14.50
Slovakia	€14.50
Spain	€16.50
Czech Republic	€14.50
Sweden	€12.50

The exact shipping costs are always clearly displayed during checkout, before you confirm the payment.

Returns

Was your order not quite what you expected? You can then exercise your right of withdrawal.

Return period
You can return products within 14 days of receiving your order.

Return conditions

The item is unused and undamaged
The product is in its original packaging, if possible
The item is complete and suitable for resale

Used, damaged, or incomplete items may be refused.

How do you return a product?

Contact us via the contact page
Mention your order number and the product you wish to return
You will receive further instructions by email

Return shipping costs are in principle the customer's responsibility, unless otherwise stated.

Refund

After receipt and inspection of the return, the purchase amount will be refunded within 14 days using the same payment method used to place the order.