Terms of service

Article 1 – Identity of the company

Trade name: Hobbykeuken

Official name: Chilocks Trading

Boezingestraat 133

8906 Elverdinge

BELGIUM

Company number: BE 1033.217.274

VAT number: BE 1033.217.274

Email: via Info@hobbykeuken.be
Website: www.hobbykeuken.be

Article 2 – Applicability

These general terms and conditions apply to every offer, every order, and every agreement that is concluded via the Hobbykeuken webshop.

By placing an order, the customer declares to agree to these general terms and conditions.

Article 3 – The offer

All products are described as fully and accurately as possible.
Images are for illustration purposes and may slightly differ from the actual product.

Evident mistakes or errors in the offer do not bind Hobbykeuken.

Article 4 – The agreement

The agreement is concluded at the moment the customer places an order and receives an order confirmation by email.

Hobbykeuken reserves the right to refuse orders if there is suspicion of abuse, fraud, or incorrect information.

Article 5 – Prices

All listed prices are expressed in euros (€) and include VAT, unless stated otherwise.

Shipping costs are not included in the product price and will be clearly displayed during checkout.

Hobbykeuken reserves the right to change prices, without affecting already placed orders.

Article 6 – Payment

Payment is made via the payment methods available in the webshop.

The order is only processed after payment has been successfully received.

Article 7 – Delivery

Hobbykeuken delivers in Belgium, the Netherlands, and other European countries.

Orders are usually processed within 1–2 working days
The average delivery time is 2–8 working days

The specified delivery times are indicative and not a result obligation.

More information about shipping costs and deliveries can be found on the page Shipping & return.

Article 8 – Right of withdrawal

The consumer has the right to withdraw from the agreement within 14 days after receipt of the order without giving any reason.

During this period, the customer must handle the product and packaging with care.

Exceptions

The right of withdrawal does not apply to:

used or damaged products
items that are no longer in original condition
products that are not suitable for resale

Article 9 – Return procedure

To register a return, the customer must contact us via the contact page, mentioning:

order number
item being returned

After approval, the customer will receive further instructions.

The costs for return shipping are generally for the account of the customer, unless otherwise agreed.

Article 10 – Refund

After receipt and inspection of the return shipment, the purchase amount will be refunded within 14 days via the same payment method used to place the order.

Article 11 – Warranty and conformity

Hobbykeuken guarantees that the delivered products comply with the agreement and meet the legal conformity requirements.

If a product proves to be defective under normal use, the customer must contact us as soon as possible.

Article 12 – Liability

Hobbykeuken is not liable for:

indirect damage
consequential damage
misuse of products

Liability is in all cases limited to the amount of the relevant order.

Article 13 – Force majeure

In case of force majeure (such as strikes, transport problems, pandemics, technical failures), Hobbykeuken has the right to temporarily suspend or cancel the agreement without compensation.